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A question about a rug, a custom size or your order? Write to us — we answer every message.
Frequently asked questions
What are the shipping costs?
We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge . To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.
How long it takes for the delivery?
All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Marrakech, Morocco.
I have forgotten to enter a discount code. Can you apply it afterwards?
Yes. We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to our Customer Service together with your order number.
What is the processing time for a Moroccan rug?
The processing time for a Moroccan rug varies depending on its size. Generally, the production timeframe ranges from 3 to 8 weeks.
What is the processing time for a Moroccan leather pouf?
The processing time for crafting a Moroccan leather pouf is typically 1 to 4 days.